Refund policy

We offer a 30 day money back guarantee. If our product isn't to your liking, send a message to info@trynatured.com to start the refund process. 

Unfortunately, we cannot be held responsible if an incorrect address is provided. Please ensure that you correctly input your shipping and billing address. 

In the event that you encounter a shipment issue, please take pictures or videos of the damage or defect and provide a clear description of the problem. Contact info@trynatured.com with the evidence and we will do our best to resolve the issue promptly. Once the evidence is verified, reshipment or a refund can be arranged within 24 hours.

All claims must be made within 30 days of delivery. After-sale issues, such as misprinted, damaged, or defective items, must be reported within 10 days of receipt. Refunds or exchanges will not be offered for orders delivered over a month ago.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Fraud Prevention

To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may request additional information from the customer to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.